The digital era has arrived for insurers.
Digital is transforming insurer products and services, breaking down barriers for new entrants, and impacting customer engagement. With changing customer experience expectations and digital transformation projects on the rise, how should insurers move forward with their customer-centric digital initiatives?
Drivers of The Digital Era
In the not so distant past, insurers were shielded from digital disruption by an older demographic, underwriting expertise, and regulatory barriers. But this is about to change. Forrester Research’s State of Digital Insurance highlights three drivers of change.