Businesses have been transforming operations around digital solutions for a while now, and one takeaway has become fairly clear along the way – building around digital isn’t just about technology, it is also about people. Business process management tools empower companies to balance technology and people in order to take full advantage of what digital systems have to offer.
Increased reliance on digital technologies has created an operational climate in which businesses must deal with frequent and major changes on an ongoing basis. A study from Forbes Insights found that companies need to interconnect people, technologies and processes in order to handle this climate. At this point, change is being driven by new new business models and technologies. Businesses expect these advances to lead to revenue gains and innovation.
As companies work to keep up with the blistering change brought on by digital transformation, they must be prepared to use data effectively on a day-to-day basis. The study found that: