Your client contact information is not consolidated in one place. You have numbers in your phone, appointments in a day planner, emergency contact info on a waiver in a file drawer, and visit history on class sign-in sheets.
You find yourself dreading “you owe me money” conversations with your unpaid clients—one of the most uncomfortable issues you encounter as a business owner. You love your clients. But why, why, why do they forget to bring their checkbooks on the day they’re supposed to pay? Frequently it’s an innocent moment of forgetfulness, but for a service business every dollar is critical. As is the timing in receiving every dollar.
You don’t know how many active clients you have. You have to manually add your autopay clients or recurring billing clients to the number of clients you have paying cash or check to discover your total client count.