Editor’s Note: A version of this post was originally published in January 2012 and has been revamped and updated for accuracy and completeness.
In 2017 customers will continue moving toward a completely digital life. This will include embracing different forms of online billing and ways to accept payments, including EMV or chip card use, and an increase in mobile connectedness.
According to the 2016 Annual Billing Household Survey, customers use an average of 3.6 different payment methods each month for their bills. Mobile payment use increased with 33% of online households reporting to have paid a monthly bill through their mobile phone, a 22% increase compared to last year’s survey. Mobile users continue to demand multiple payment options with 42% of smartphone users reporting having paid bills through their phone.