What criteria determine the degree of engagement in an employee? What criteria describe being an “engaged employee”? What environmental factors in the work context promote optimal engagement? What educational context factors promote employee engagement?
Who understands the organizational culture and its learning and performance goals? Who assesses the degree of employee engagement and is responsible for establishing it in the organization?
Those are a lot of questions for one department: The Learning & Development section of the Human Resources department. The HR knows more about individuals in the organization than other departments. They know the whims and complaints. The strengths and weaknesses. The tried and tested routes to successful practices. The failed attempts and predictable catastrophes. The working preferences of employees and their entertainment wish-lists. The learning style preferences of employees as well as their course requests.